End-to-End Digital Crash Management

DingGo Crash Management is a market leading Crash Management provider powered by the DingGo Fleet technology platform, built to provide the best possible customer experience, reliability, and reporting.

How DingGo Crash Management Works

Here’s what you can expect from DingGo Crash Management as a driver, manager or repairer.

FNOL

Accident Lodgement

Welfare
24/7 phone support including make safe and welfare checks every hour.
Phone
Phone incident lodgement with all customers recognised.
Web
Self serve digital lodgement direct from mobile phone. No apps needed.
Automation
Instant receipts post lodgement and insurance claim auto lodgement.
Fleet Management

Fleet Repair Management

Dashboard
Fleet dashboard for live tracking all jobs including job full timeline.
Data Export
Real time reporting with comprehensive data and export functions.
Status Check
Separate online self serve job status portal for all drivers.
Billing
Integrated billing so all costs come through only one supplier.
Repairers

State of the Art Repairer Portal

Portal
Bespoke repairer portal which all jobs are managed through.
Quote
Smart quoting AI integrations for drag and drop autofill quoting.
Compare Quotes
Real time repairer specific reporting.
Pickup and Dropoff
Replacement vehicles synchronised with repair pickup and drop off.
Repairers

Automated Communications

End to End Service
All updates, communications and reminders automatically generated.
Updates
Automated diary invitation and reminders for all repairs.
Staus Check
Separate online self serve job status portal for all drivers.
Thumbs Up
Every job is reviewed to ensure the best service.
Repairer Allocation

Smart Repairer Allocation

Repairer Network
One of the largest networks of independent repairers in New Zealand.
Assessment
Smart allocation of repairers based repair requirements and proximity.
Repairer Network
Ability to set micro networks of preferred repairers.
All Vehicle Types
All repair types and specialists including EV and heavy vehicles.

DingGo Crash Management Product Overview

Private Vechile
Private Vehicle
SME Fleets
SME Fleets
Rental Fleets
Rental Fleets
Car Share
Car Share
Government
Government
Private Vechile
Club DingGo
  • Tick24/7 accident roadside assistance ensuring your safety and support post accident
  • TickWe manage the entire accident and repair process for you
  • TickAll insurance claims lodgement and management handled for you
  • TickReplacement vehicles provided for all not at fault claims or if included in your policy
  • TickThe best crash and repair experience regardless of who you are insured with
Request a demo
Small Medium Enterprise
SME Fleets
  • Tick24/7 accident and phone support and online access
  • TickManage all your repairs on a single, customisable platform
  • TickOne user can manage all repairs, authorisations and bookings in an easy online portal
  • TickAll drivers can self-serve repair claims and even manage their own repair
  • TickOne supplier for all requirements and billing
Request a demo
Rental
Rental Fleets
  • TickReduce admin with by streamlining repair systems and processes into one digital platform
  • TickFlexible configuration and platform customisation
  • TickComprehensive reporting and analytics to track all key business metrics
  • TickIncrease network capacity and reduce dependency
  • TickDigital quoting for faster quote turnaround and competitiveness
Request a demo
Car Share
Car Share
  • TickReduce admin with by streamlining repair systems and processes into one digital platform
  • TickFlexible configuration and platform customisation
  • TickEasy mass claims monitoring, management and authorisation
  • TickComprehensive reporting and analytics to track all key business metrics
  • TickLargest network of independent repairers in ANZ including regionally
Request a demo
Government
Government
  • Tick24/7 accident and phone support and online access
  • TickFlexible configuration and platform customisation
  • TickComprehensive reporting and analytics to track all key business metrics
  • TickOnline platform with controlled access levels and visibility and partner integration
  • TickStrict security and compliance with all platform information hosted in New Zealand.
Request a demo

Why DingGo Crash Management is Trusted by Clients across Australia and New Zealand

New ZealandTrusted by 500+ fleets
Australia
94% of Fleet Managers would recommend DingGo
User Satisfaction
Average driver experience rating of 4.7/5.0
Repair Complete
80,000+ vehicles under management

Hear From Our Trusted Client Partners

Quote Mark
DingGo provides a great customer experience and is truly unique in the market. It’s an innovative approach that can add a lot of value to our fleet customers and save them lots of time and stress.
Quote Mark
— Robbie Blau
CEO
Quote Mark
With more than 3000 jobs completed through DingGo, we have seen an increase in customer satisfaction of our repair process and a reduction in complaints by up to 50%. Obtaining three quotes enables our customers to have greater transparency in a ‘fair market cost’ to repair the vehicle.
The DingGo team have been keen to understand our business so as to best meet the needs of our customers. This has been a god send!
Quote Mark
— Mathew Byrne
Head of Claims

More People We Work With

Our Values

A little bit about how we look at the world.

Australia
Our mission at DingGo is to ensure everyone can afford the time and money to have their car repaired back to the condition they bought it in.
Repair Complete
Our promise to every customer is to provide the easiest way to repair your car with maximum care and minimum cost.
User Satisfaction
At DingGo the values we live by are to provide care, value and ease to help improve every human interaction we have (be it digital or physical).
Repairers
Our repairers are our favourite humans. We put a lot of time and energy into helping send great customers their way. That is why we only work with the best, independent repairers who are highly respected by their customers and communities.